Service Desk Infrastructure Engineer (1-2L Support)

Responsibilities:

• Providing 1st – 2nd Line Support
• Delivering IT infrastructure projects
• On board / Off board users
• Assisting with customer’s connectivity
• Supporting customer’s Firewall
• Ensuring customers’ IT infrastructure is appropriately maintained, secure and fit for purpose
• Troubleshoot to resolve issues related to hardware and software
• Monitor networks
• Escalate when necessary
• Cisco Support

Requirements:

• Minimum 2 years’ experience providing IT Support on a similar level.
• Experience troubleshooting to resolve issues.
• Experience working with Windows 10 / 11
• Experience working with and supporting Office 365
• Knowledge of networking technologies- LAN/WAN/TCP/IP/DHCP
• Active Directory experience
• Driving licenceThe following would be desirable (but NOT)

We do IT differently

Of course you can expect tailored IT solutions and 24/7, international support, along with an industry-leading team of IT support engineers delivering all the specialist services you need. But we do much more than that. We go the extra mile by putting you first, explaining things properly, and doing whatever we can to make the Client’s life easier, and all while tailoring our support to their exact specifications. In short, with us, you’ll get the results you deserve.

We’re a Managed Services Provider and trusted IT solutions company.

We take care of Client’s IT, so they have more time to focus on what you do best. With a range of trusted IT services, from support to security to maintenance, Clients can leave it all in the hands of our highly capable, industry-leading experts. Best of all, we do whatever we can to make Client’s life easier — so we’ve become as well known for our customer service as we are for our IT.

Our IT engineers go the extra mile to put our clients first and tailor our services to their needs. Our accredited experience with Cyber Security helps us protect Client’s people and their data; enhance their network, to streamline their processes and connectivity; and even create Cloud storage, so there’s a secure, dedicated place for every file on their system.
Even better, our Service Desk can manage it all for the Client, with level 1st, 2nd and 3rd line support available 24/7, 365 days of the year and adapted for any size of business.

The way we work is completely agile, too. We’re committed to provide exceptional service.
We have European coverage based from our offices in Germany, which means we serve companies anywhere in the world – even though we’ve been right here in Stevenage since 1998.

We also work with both the private and public sectors.
We’re accredited. Working with carefully selected partners, known for cutting-edge software and technologies, is just one more reason we’re trusted in the industry for our IT solutions and services. – Our partners include Microsoft, DELL Technologies, Arcservce, DELL OEM, Fujitsu and NetApp Gold, datto, BeyondSecurity to name a few.