VoIP Engineer (Middle)

A leading global provider founded in 2006 headquartered in Israel and serves as a leading global provider of unified communications and Linux-based IP communication solutions. It serves over 500 large international enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, law and more. Among the company’s clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

Responsibilities:

• Serve as the 2nd 3rd tier for customers seeking technical assistance on the company’s products over the phone, email or chat;
  Perform remote troubleshooting through diagnostic techniques and pertinent questions
  by customers;
• Walk the customer through the problem-solving process;
• Direct unresolved issues to the next level of support;
• Provide accurate information on the company’s IT products and services;
• Record events, issues and resolutions in logs;
• Follow-up and update customer status and information;
• Pass on any feedback or suggestion by customers to the appropriate internal team; Identify and suggest possible improvements on procedures.

Requirements:

• Knowledge of VoIP Linux administration;
• Asterisk Vicidial 1+ years of experience;
• Understanding SIP&IAX protocols;
• Scripting knowledge (at least one: Bash, PHP);
• Networking;
• English Upper-Intermediate.

We offer:

• International clients and colleagues cooperation;
• Competitive compensation level;
• Paid vacations and sick leaves;
• Knowledge sharing and training internal and external activities;
• Flexible working schedule (8-17/9-18/10-19/) UTC+2;
• Cozy modern office in the city center;
• Remote work (you can work from anywhere in the world);
• English speaking club with a teacher.
• There are bonuses every 3 months after passing the probation period.
• Vacation: 15 working days (they do not burn off the next year if they are not used).
• Sick leave: 10 working days.